Comcastic As Ever, I See

This Boston-area blogger’s post (via) about the fustercluck he’s experienced trying to get the Comcast people to install the TiVo software on his DVR is the second one I’ve read that gives the firm impression that the service really isn’t ready for widespread distribution.  The tech who came to his house brought multiple DVRs with him because he knew going in that the software works better with some hardware than others, meaning it’s an acknowledged support issue…meaning it must happen on A LOT of boxes.

It also sounds like there are some hardware-software disconnects on the UI side.  Slow response to input causing lots of frustration for the viewer is exactly the one thing you don’t want and that TiVo’s own hardware does so much better than the DVRs Comcast uses.

So I think we’ll probably sit on our hands for a while and live with the standard Comcast DVRs until Comcast works out all the kinks enough that they take the service national, probably six months to a year.

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