Tag Comcast

Linkapalooza – Tech

How Do You Like THEM Apples?MacRumors.com is spreading the story that Wal-Mart is about to start selling Apple iPhones for $99. They will carry a 4GB version of the second-generation 3G iPhone, and the phone will still come with the mandatory 2-year contract with AT&T Wireless. When the iPhone first came out in 2007, there was a 4GB version, but it was discontinued with the feature bump in the 3G models. The model Wal-Mart will have is NOT the original 4GB version, but rather the current version with less storage. Speaking as someone who owns and loves a 4GB iPod Touch, I would be plenty happy with 4 gigs on an iPhone, and the $99 price tag is going to make this a serious consideration for me, even if I do have to sign up with AT&T Wireless. MacRumors says that they are expected to show up on the shelves immediately AFTER Christmas — so if you get some crappy Wal-Mart gift for Christmas, you can return it to the store in exchange for a shiny new iPhone.

Measure For MeasureBack in October, I mentioned to any readers who live in Eastern Massachusetts that Comcast was pushing the DOCSIS 3.0 firmware to our cable modems to increase bandwidth. There was no big public announcement from Comcast when this happened, so knowledge of it came through blogs and news reports and such. It appears that they’ve finished with the rollout, though, because late last week I got an e-mail from Comcast trumpeting the “free” increase. They’re also bringing out several tiers of service levels for people who want even more throughput. Though the DOCSIS 3.0 upgrade has been in the works for a while anyway, much of the marketing around their new services comes from the brouhaha about their other announcement earlier in the fall to impose usage caps. The basic tier has a 250GB/mo. cap, which is a very generous amount to most of their customers and only seriously impacts people engaged in very heavy BitTorrent or other P2P uses. The new tiers offer the options of paying for bigger caps. There was also some criticism that most customers have absolutely no clue how much bandwidth they use and thus would not know if they were pushing that 250GB barrier or not; Comcast did not immediately have a response, but now they are about to roll out a “bandwidth meter” that will let customers keep track of their usage. I predict that non-tech-savvy users will discover that they are using hardly anywhere near 250GB and there will be some calls for Comcast to offer even cheaper tiers with reduced bandwidth and throughput caps…or, it will be the side door through which the much-dreaded per-use billing will arrive.

Blu-Ray For Hollywood! — Despite the intense marketing and all those side-by-side comparison demos you see at electronics stores showing just how much better the video quality of a Blu-Ray disc is than a conventional DVD, AND the surrender of the HD-DVD format a few months ago, it seems like retailers are still having to twist arms to get people to buy standalone Blu-Ray players. One thing that might help player sales is the coming bump in storage capacity without sacrificing compatibility with existing players. Pioneer has publicly demoed a 16-layer, 400GB Blu-Ray disc that they expect to start shipping in 2010. The current 2-layer media “only” holds 50GB, so this is an 8x increase in storage (and a 100x increase over the original single-layer 4GB DVD). Imagine having an entire season of your favorite TV series or an entire movie series on a single disc instead of a box set. Then, in 2013, we have 1-terabyte Blu-Ray discs to look forward to. The only problem I can foresee is that by 2013 people may abandon disc players entirely for streaming downloads and set-top boxes selling on-demand services.

That’s Life — A team of Korean researchers have published their results on developing a new material for use in LiON batteries that could increase the length of time a charge lasts by 1000%. A typical Lithium-Ion battery in a laptop, for example, is good for a max of about four hours under ideal conditions. With this new technology, you might not have to recharge that battery for almost six months of continual use. The work they are doing involves using a variation of graphite using porous silicon. The pores increase the surface area in the graphite, which massively increases the number of lithium ions that can cling to the material, and also help the graphite hold up structurally for a longer time under repeated use. This technology might also become a critical innovation for electric cars, significantly extending the range of an electric vehicle on a single charge, which in turn would make it much less expensive to build networks of recharging stations.

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Shut Up And Reboot!

If you are a Comcast broadband customer here in Eastern Massachusetts or in other parts of the eastern half of New England, you might want to unplug your cable modem for a minute or two and then reboot it (along with your computer)…just as soon as you’re done reading this blog, of course.

DSL Reports says that internal sources at Comcast confirm that they’ve completed the DOCSIS 3.0 upgrade for all customers in this area, and that faster broadband speeds are available IMMEDIATELY to all customers, regardless of their service package. Comcast is raising rates next week, and will be rolling out several new tiers of boradband service as well, but everyone in this service area will see an increase of throughput, since even the basic tier will be faster than the standard 2Mbps service that has been around for the last couple of years. Posters in the DSL Reports forums say that their throughput speeds have doubled since yesterday.

The rest of you will have to wait a little longer. Comcast says they won’t have DOCSIS 3.0 fully implemented nationally until 2010.

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‘Cause Your’re Going To Run Out Of Fingers And Toes Quick

I know this sounds hard to believe, but there WERE other bits of news over the weekend other than Sarah Palin and Hurricane Gustav.

Comcast very cleverly used these two media meltdowns to slip out their announcement that they will start capping customer Internet bandwidth usage beginning October 1. This came as no surprise whatsoever to anyone who follows the industry news and related blogs, it was just a formal announcement of something everyone had been waiting to hear for some time.

The cap will be 250 gigabytes downstream and upstream per month, roughly equivalent to filling three typical laptop hard drives to capacity. Comcast equates this to downloading 50,000 songs a month, or sending 40 million e-mails. In other words, the cap has been set high enough that the majority of average Internet users won’t have to worry about it, at least initially. This is, frankly, Comcast’s response to getting their hands slapped over throttling throughput to curb BitTorrent and other P2P traffic. They fully expect that the cap will only be an issue with the heavy-duty downloaders, who, it seems, they are sure are up to no good. If you read some of the comments in that link above, one valid counterargument is that the increasing popularity of streaming high-definition video will challenge that assumption relatively quickly.

Personally, I am not worried about getting anywhere close to 250 GB per month, even given some of my downloading habits, but I do think that Comcast has committed one big faux pas in the process. They didn’t make any provision for their customers to be able to monitor their own bandwidth usage. This article at Download.com offers some quick reviews and links for some free monitoring tools for Windows and Mac PCs, and I would recommend trying out a couple even if you’re completely sure that you’re not going to hit the cap — it’s useful to know how much you ARE using, because another likely development in broadband services will be the transition to a “metered” model where you pay for what you use. That particular concept is being tested right now in a couple of markets and may prove more popular with the cable companies AND with lower-usage consumers.

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Comcastrated

DSL Reports broke the story earlier this week that Comcast is planning on testing using bandwidth caps and overage fees to try to rein in what they feel is a problem with P2P downloaders. The cap that they are apparently considering is 250GB/month, with a $1.50/GB fee for every gig over the limit. Dan Frommer at Silicon Alley Insider offers a very good explanation that puts a 250GB limit into perspective:

In practical terms, 250 gigabytes is:

- A LOT of Web usage. Your typical daily Web/email/IM usage is probably somewhere between 10-50 megabytes — maybe 100-200 if you’re watching some low-quality YouTube, or 300-500 if you’re watching a few hours of Hulu every day. So normal Web users won’t have any problems. (1000 megabytes = roughly 1 gigabyte.)

- A LOT of World of Warcraft. Downloading game patches uses a bunch of bandwidth once in a while, but normal game play tops out around 30-60 kilobytes/second, or maybe a 100-200 megabytes an hour run rate, according to one blog. Another user says normal usage is closer to 1-5 megabytes per hour. Continue to play until your eyes bleed.

- 2500-4000 MP3 albums, or 50,000 3-minute songs. Depending on quality/length, an MP3 album is somewhere between 60 and 100 megabytes. Amazon says its 3-minute MP3s are about 5 megabytes. There are only 43,200 minutes in a 30-day month, or enough time to listen to 14,400 3-minute songs. So you’ll be ok.

- 170-250 iTunes movie downloads. Digital movies in standard-def run between 1 and 1.5 gigabytes. “No Country For Old Men” is about 1.3 gigs, friend-o.

- 50-60 HD movie downloads. These run closer to 4-5 gigabytes each. So theoretically, this could be a problem, one day, for people who download more than 2 movies a day. Do you know any of those folks?

So: If you download one HD movie a week, six standard-def movies a week, 5 albums a week, play a ton of WoW, and surf a lot of YouTube and Hulu, you’ll still struggle to use 100 gigabytes of bandwidth per month. We think you’ll also struggle to listen to all that music and watch all those movies. Also, you should get out more. It’s nice outside! Go for a walk.

In other words, 250GB/month is A LOT for your average user, and still pretty generous for all but the most hardcore downloader. Ars Technica suggests that Comcast is trying to get the FCC off its back about a variety of complaints by offering a much more transparent way of determining “bandwidth hogs”, since there have been many customer complaints about being abruptly shut off by Comcast without prior warning or disclosure of how much is “too much”.

Meanwhile, today at DSL Reports, “Karl”, the writer who broke the story on Tuesday, has a lengthy list of criticisms and concerns about the implications of this plan, including the eventual moving to billing customers for their Internet usage on a “per-byte” basis.

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In Soviet Russia America, TV Cable Box Watches YOU!

Via Broadband Reports comes this link to tech blogger Chris Albrecht’s interview with Comcast Senior VP Gerard Kunkel, wherein Kunkel says that Comcast is experimenting with putting cameras in their set-top boxes and using some sort of software to recognize specific individuals (though he specifically disclaims using facial recognition software) to “tailor” the viewing experience to whomever is in the room (in other words, make sure that the ads that are shown are customized to your purchasing history).

Everyone who thinks this is a GOOD idea, raise your hands……thought so.

This isn’t the first time the idea of using set-top boxes as detection devices has come around, by the way. Years ago, A.C. Nielsen and Arbitron, the two biggest television ratings services, worked very hard to develop a system that would detect when people were in the room and also try to match their physical profiles to their identities. The idea was that the traditional written diary system of recording who was watching what was quite easily cheated by people who would either forget to note what they watched and try to fill out the diaries later on or would deliberately misrepresent what they were watching to make themselves “look better”. If there was a set-top box that could tell when people entered and left the room and made an instant note of what/when/how long they watched, it would be more accurate. The idea was a little ahead of the technology in the 1980s, and in one case it was discovered that every time one family’s dog sat on the couch it set off the meter.

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Comcastic As Ever, I See

This Boston-area blogger’s post (via) about the fustercluck he’s experienced trying to get the Comcast people to install the TiVo software on his DVR is the second one I’ve read that gives the firm impression that the service really isn’t ready for widespread distribution.  The tech who came to his house brought multiple DVRs with him because he knew going in that the software works better with some hardware than others, meaning it’s an acknowledged support issue…meaning it must happen on A LOT of boxes.

It also sounds like there are some hardware-software disconnects on the UI side.  Slow response to input causing lots of frustration for the viewer is exactly the one thing you don’t want and that TiVo’s own hardware does so much better than the DVRs Comcast uses.

So I think we’ll probably sit on our hands for a while and live with the standard Comcast DVRs until Comcast works out all the kinks enough that they take the service national, probably six months to a year.

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TiVoTastic

Yesterday, I got the Official E-mail from Comcast telling me that I could have the TiVo software installed on my Comcast DVRs. The rollout of the TiVo software has been going on quietly throughout the New England area for the last six weeks or so, but hasn’t been publicly announced until now. I had put my e-mail address on a notification list when I first heard about it. The various tech blogs I read all kept saying “any day now”, so I figured it would probably come right after the holidays, and I was right.

Just before Christmas, local tech guru Steve Garfield posted about his experience getting the TiVo upgrade to his DVR, and he seemed to have quite a bit of the usual trouble with the user-unfriendly folks in customer service and with the technician who came to his house. However, it also seems like he might have been the Very First Person In Boston to place an order and the Comcastards just weren’t ready for the new installation procedures. He hasn’t posted anything more about it since Dec. 20, so I presume he’s got everything working to his satisfaction.

At The (Real) Big Red House, Bridget and I had come to the conclusion a few weeks ago that it was time to say sayonara to our TiVo box and go over to the Dark Side with a second Comcast DVR for the bedroom (we already have one in the family room). Always looking for ways to fuck over the folks at TiVo, Comcast decided to de-activate the serial port on the back of their standard digital converter box one day; our TiVo box used the serial interface to change the channels on the cable box when we used the TiVo’s remote control. We called TiVo tech support and they had us try using their alternative IR system, but it basically did not work. As much as we loved our TiVo, we’ve grown used to the Comcast DVR enough that we could live with having it on both TVs…even moreso with the full knowledge that we would soon be able to have the TiVo UI on the Comcast DVRs anyway.

I have to take a day off from work for Martin Luther King Day to stay home with Charlotte, so I’m going to try to see if I can get the install scheduled for that day. Apparently, they require you to have a tech come out, even though all they do is download the software and configure it; I’m sure that the majority of people would rather have the tech do all that, but I’m perfectly capable of doing it myself. Oh, well.

One of the upsides to adding the TiVo software is that you get to replace the gawdawful Comcast remote control with the nearly-perfect TiVo remote. However, I’m hoping that Logitech’s new universal remote, “Harmony One”, will turn out to be worth the hefty price tag so that we can buy at least one for the family room, where we have to use a whole slew of remotes to control the assorted gadgetry.

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Comcastrated

Interesting times for Comcast. FCC Chairman Kevin Martin is gunning for them, trying to limit the size of their market share to 30%. He originally wanted to try to re-assert FCC regulation over the whole cable industry based on a previous FCC policy saying that when cable penetration had reached 70% of households they would reinstate regulation, but that effort failed. So now he’s focusing on the 500-Pound Gorilla.

This tech blogger says that the 500-Pound-Gorilla might be its own worst enemy. Because Comcast does have so much market power, and is the only game in town in so many places, they simply do a shit job of it everywhere. For example, if you go over to The Consumerist and search for “Comcast”, you can see dozens upon dozens of stories about Comcast’s appalling customer service. (Another good site is Comcast Must Die)

Meanwhile, as Comcast works tirelessly to alienate every single potential subscriber in America, they are still coming up with new offerings to try to thwart or at least delay their own demise. The rollout of TiVo’s DVR software on Comcast’s set-top boxes is about to offically begin here in Masschusetts after a brief unofficial trial all through New England. (Changing to the TiVo software will incur a monthly upcharge of $2.95 on top of the existing price of Comcast’s HD DVR box, which is probably $2.95 well-spent to be rid of the crappy UI Comcast has) They’ve also announced that they are going to begin upgrading their cable modem boxes to the new DOCSIS 3.0 standard, which will support faster download and upload speeds for their Internet package. This is completely reactive to the success Verizon has had offering their 20Mbps FiOS service, but will take almost two years to complete.

The thing that worries me is exactly WHO would fill Comcast’s shoes if they can’t survive all these onslaughts.

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Big Boy Toys

Pardon me for a bit while I indulge in some electronic gadget fanboyism.

1. Les, the Stupid Evil Bastard, linked to a quick article in Joystiq that quotes uber-game-developer Will Wright as saying that his long-awaited game “Spore” is “about six months away”. That more or less jibes with the March 3, 2008 release date Amazon is quoting on their pre-order page, depending on how exact you want to figure that date. I’m still skeptical that we’ll see it much before Christmas ’08.

2. Dave Zatz at Zatz Not Funny has been following the trail of the elusive Comcast-TiVo DVR for a couple of weeks and says it is now actually being installed for some customers here in New England, but he can’t figure out exactly where. I went to the Comcast page he links to and put in my ZIP code, but I can’t get it yet either. There has been buzz that the official public rollout will begin next week.

3. I’ve been holding off on giving much serious thought to buying a high-def DVD player while the format war between HD-DVD and BluRay rages on. My hope had been to find a reasonably-priced multiformat player so that we could watch either one. Gizmodo says that Samsung is bringing out a combo player in its highly regarded line of players, and that it can even be upgraded to the new BluRay BD 1.1 profile, which most current BluRay players don’t support. But the damn thing has an MSRP over the magic $1000 mark. Meanwhile, Toshiba is selling HD-DVD-only players at Wal-Mart for under $200, and you can buy a Sony BluRay player for under $500, so it’s cheaper to buy two machines.

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Wait For It…Wait For It…

Engadget points to a post at Zatz Not Funny, which points to this Reuters wire story, which claims that Comcast is going to start rolling out their new DVR boxes with TiVo’s software “any day now” to customers in the Northeast.

It can’t come soon enough, if you ask me. In fact, I really do hope it’s an “any day now” situation, because our Comcast HD DVR has suddenly stopped playing back things we’ve recorded and we’re likely going to have to swap it for a different box anyway. So I would LURVE to trade up at this juncture. If it’s even half as good as TiVo’s own box, it will be 100% better than what Comcast has now. By the same token, though, it would probably mean that we’d dump our TiVo service altogether and replace our Series 2 TiVo with the Comcast box, but I’m sure TiVo realized this when they got into bed with Comcast.

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