Tag TiVo

Comcastic As Ever, I See

This Boston-area blogger’s post (via) about the fustercluck he’s experienced trying to get the Comcast people to install the TiVo software on his DVR is the second one I’ve read that gives the firm impression that the service really isn’t ready for widespread distribution.  The tech who came to his house brought multiple DVRs with him because he knew going in that the software works better with some hardware than others, meaning it’s an acknowledged support issue…meaning it must happen on A LOT of boxes.

It also sounds like there are some hardware-software disconnects on the UI side.  Slow response to input causing lots of frustration for the viewer is exactly the one thing you don’t want and that TiVo’s own hardware does so much better than the DVRs Comcast uses.

So I think we’ll probably sit on our hands for a while and live with the standard Comcast DVRs until Comcast works out all the kinks enough that they take the service national, probably six months to a year.

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A Big Fat One-Way Pipe

Some assorted bits and pieces about the cable world to tie together for you:

All the various tech sites are reporting that Time Warner Cable is going to test-drive a “pay-per-bits” pricing scheme for Internet access. Not unlike your cellular service, you would pre-pay for a set amount of bandwidth usage per month and then pay a premium in the form of per-byte overage fees. But, as DSL Reports also informs us, TWC is likely to set the bandwidth cap pretty low during the trial period — perhaps as low as 5GB. On the face of it, that might sound like a lot to you, but to anyone who downloads media content from the Internet, 5 gigs is a pittance. A single movie might be 5GB.

Most reactions to this news are pretty unfavorable, but telco guru David Isenberg says he thinks this isn’t a bad idea at all as a stopgap measure to deal with bandwidth usage outstripping the existing network infrastructure. Making people pay will slow down some bandwidth hogs, and is probably a fairer way of dealing with the issue than abandoning net neutrality and establishing preferred-access tiers for providers.

Meanwhile, at the CES show Cisco announced a 1Gbps “concept” cable modem that would work under DOCSIS 3.0′s channel-bonding process (which otherwise caps out around 150Mbps). Since DOCSIS 3.0 isn’t even implemented yet (and probably won’t be for another year), this is a “sneak-peek” at something that might be four or five years down the road. Of course, if your cable service only lets you download 5GB a month, about the only thing a gigabit cable modem will do is let you use up your allotted bandwidth 25 times faster than you can right now, but maybe by the time this puppy starts shipping they’ll have beefed up the backbone a bit.

They will want to get going on that sooner rather than later, too. In 2006, cable provider Cablevision tested a “network DVR” service that let customers have some DVR features without having to have a set-top box, but the test was pulled due to a court order that said they were crossing over into broadcaster territory by “redistributing content”. Now, our friends at Comcast think they’ve found a way around that by limiting the functionality of the network DVR. Your TiVo, or even your cable company DVR set-top box can fast-forward and rewind through recorded programs as well as provide the time-shifting ability of recording a show and watching it whenever you want. Comcast’s test service will only let you jump back to the beginning of a program already in progress — no fast forwarding whatsoever (which means you can’t skip through the commercials), and, from the description Ars Technica provides I’d say that rewinding and recording aren’t going to be part of the feature set either. There are indeed times where it would be great to be able to jump back to the beginning of a program you just turned into (a feature you can’t do with TiVo or other hardware DVRs unless they’re already on that channel), but personally I can’t see why anyone would pay for that service instead of a full-featured DVR unless it is super-cheap. Unless, of course, the real goal of the cable companies is to defeat the DVR in the long term and make this sort of “crippled” service the only one you can have.

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TiVoTastic

Yesterday, I got the Official E-mail from Comcast telling me that I could have the TiVo software installed on my Comcast DVRs. The rollout of the TiVo software has been going on quietly throughout the New England area for the last six weeks or so, but hasn’t been publicly announced until now. I had put my e-mail address on a notification list when I first heard about it. The various tech blogs I read all kept saying “any day now”, so I figured it would probably come right after the holidays, and I was right.

Just before Christmas, local tech guru Steve Garfield posted about his experience getting the TiVo upgrade to his DVR, and he seemed to have quite a bit of the usual trouble with the user-unfriendly folks in customer service and with the technician who came to his house. However, it also seems like he might have been the Very First Person In Boston to place an order and the Comcastards just weren’t ready for the new installation procedures. He hasn’t posted anything more about it since Dec. 20, so I presume he’s got everything working to his satisfaction.

At The (Real) Big Red House, Bridget and I had come to the conclusion a few weeks ago that it was time to say sayonara to our TiVo box and go over to the Dark Side with a second Comcast DVR for the bedroom (we already have one in the family room). Always looking for ways to fuck over the folks at TiVo, Comcast decided to de-activate the serial port on the back of their standard digital converter box one day; our TiVo box used the serial interface to change the channels on the cable box when we used the TiVo’s remote control. We called TiVo tech support and they had us try using their alternative IR system, but it basically did not work. As much as we loved our TiVo, we’ve grown used to the Comcast DVR enough that we could live with having it on both TVs…even moreso with the full knowledge that we would soon be able to have the TiVo UI on the Comcast DVRs anyway.

I have to take a day off from work for Martin Luther King Day to stay home with Charlotte, so I’m going to try to see if I can get the install scheduled for that day. Apparently, they require you to have a tech come out, even though all they do is download the software and configure it; I’m sure that the majority of people would rather have the tech do all that, but I’m perfectly capable of doing it myself. Oh, well.

One of the upsides to adding the TiVo software is that you get to replace the gawdawful Comcast remote control with the nearly-perfect TiVo remote. However, I’m hoping that Logitech’s new universal remote, “Harmony One”, will turn out to be worth the hefty price tag so that we can buy at least one for the family room, where we have to use a whole slew of remotes to control the assorted gadgetry.

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Comcastrated

Interesting times for Comcast. FCC Chairman Kevin Martin is gunning for them, trying to limit the size of their market share to 30%. He originally wanted to try to re-assert FCC regulation over the whole cable industry based on a previous FCC policy saying that when cable penetration had reached 70% of households they would reinstate regulation, but that effort failed. So now he’s focusing on the 500-Pound Gorilla.

This tech blogger says that the 500-Pound-Gorilla might be its own worst enemy. Because Comcast does have so much market power, and is the only game in town in so many places, they simply do a shit job of it everywhere. For example, if you go over to The Consumerist and search for “Comcast”, you can see dozens upon dozens of stories about Comcast’s appalling customer service. (Another good site is Comcast Must Die)

Meanwhile, as Comcast works tirelessly to alienate every single potential subscriber in America, they are still coming up with new offerings to try to thwart or at least delay their own demise. The rollout of TiVo’s DVR software on Comcast’s set-top boxes is about to offically begin here in Masschusetts after a brief unofficial trial all through New England. (Changing to the TiVo software will incur a monthly upcharge of $2.95 on top of the existing price of Comcast’s HD DVR box, which is probably $2.95 well-spent to be rid of the crappy UI Comcast has) They’ve also announced that they are going to begin upgrading their cable modem boxes to the new DOCSIS 3.0 standard, which will support faster download and upload speeds for their Internet package. This is completely reactive to the success Verizon has had offering their 20Mbps FiOS service, but will take almost two years to complete.

The thing that worries me is exactly WHO would fill Comcast’s shoes if they can’t survive all these onslaughts.

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Big Boy Toys

Pardon me for a bit while I indulge in some electronic gadget fanboyism.

1. Les, the Stupid Evil Bastard, linked to a quick article in Joystiq that quotes uber-game-developer Will Wright as saying that his long-awaited game “Spore” is “about six months away”. That more or less jibes with the March 3, 2008 release date Amazon is quoting on their pre-order page, depending on how exact you want to figure that date. I’m still skeptical that we’ll see it much before Christmas ’08.

2. Dave Zatz at Zatz Not Funny has been following the trail of the elusive Comcast-TiVo DVR for a couple of weeks and says it is now actually being installed for some customers here in New England, but he can’t figure out exactly where. I went to the Comcast page he links to and put in my ZIP code, but I can’t get it yet either. There has been buzz that the official public rollout will begin next week.

3. I’ve been holding off on giving much serious thought to buying a high-def DVD player while the format war between HD-DVD and BluRay rages on. My hope had been to find a reasonably-priced multiformat player so that we could watch either one. Gizmodo says that Samsung is bringing out a combo player in its highly regarded line of players, and that it can even be upgraded to the new BluRay BD 1.1 profile, which most current BluRay players don’t support. But the damn thing has an MSRP over the magic $1000 mark. Meanwhile, Toshiba is selling HD-DVD-only players at Wal-Mart for under $200, and you can buy a Sony BluRay player for under $500, so it’s cheaper to buy two machines.

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Wait For It…Wait For It…

Engadget points to a post at Zatz Not Funny, which points to this Reuters wire story, which claims that Comcast is going to start rolling out their new DVR boxes with TiVo’s software “any day now” to customers in the Northeast.

It can’t come soon enough, if you ask me. In fact, I really do hope it’s an “any day now” situation, because our Comcast HD DVR has suddenly stopped playing back things we’ve recorded and we’re likely going to have to swap it for a different box anyway. So I would LURVE to trade up at this juncture. If it’s even half as good as TiVo’s own box, it will be 100% better than what Comcast has now. By the same token, though, it would probably mean that we’d dump our TiVo service altogether and replace our Series 2 TiVo with the Comcast box, but I’m sure TiVo realized this when they got into bed with Comcast.

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TiVo Series 3 Late…Er, Lite

tivolite.jpg

Finally! Engadget cites this TiVo user forum thread as proof that TiVo will be bringing out a cheaper version of the HD Series 3 unit they unveiled last fall. You just had to know that eventually there would be a more reasonably priced model, it was just a question of how long we would have to wait.

The Series 3 “Lite” will have a smaller hard drive and will not come with a couple of the bells-and-whistles on the current unit. Otherwise, functionally it has the same feature set that most people want — the ability to record 2 HD channels simultaneously, resolution modes up to 1080i, etc. You still need to get your cable company to let you have the required CableCards, which apparently can be a struggle, and in that forum thread there’s some debate as to whether you can use a “multistream” CableCard or if you need a CableCard for each of the two HD recorders.

MSRP: $299.00. Orders already being taken by online vendors in that general price range.

Pennies are tight around The (Real) Big Red House these days, but I do expect to buy one in the foreseeable future. I had been considering giving up on TiVo entirely and swapping our Series 2 TiVo in the family room for one of Comcast’s DVR boxes for sake of convenience, but the Comcast boxes suck HARD and I would love to be able to go back to having a TiVo to use with our HDTV in the bedroom.

I’ll be keeping an eye out for an actual review from some TiVo user once they start shipping and let you know what the skinny is.

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Damn Yankees

Boston-based consulting company The Yankee Group has published a new report that predicts that TiVo will be out of business by 2010.

Hmmm…while various industry analysts have been predicting the imminent demise of TiVo for a while, I don’t think it takes a lot of imagination to come to the conclusion that the business model for TiVo’s service offerings has a finite lifespan. Their ability to persevere for as long as they have is testament to the validity of the core concepts of both the technology and the service, but the big dogs of the content provision services have too much leeway not to be able to win out in the end.

So DVRs are here to stay, and the time-shifting service is also here to stay, all provided by the cable/dish companies. But my bet is that TiVo will outlast that 2010 drop-dead date by turning into something else. At the very least, they have the strength of their superior UI and feature sets that leave them in a position to license their software (which, as you’ll recall, Comcast has already agreed to buy). That also gives them the wiggle room to continue to develop and innovate in the emerging “home media convergence” space while shedding the cost of running a hardware or service business.

Maybe that’s what the Yankee Group report says, too, I don’t know. But if they think TiVo can’t make it for another three years, I think they’re jumping the gun.

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Two Great Tastes That Taste Great Together?

In our continuing saga of the $800 TiVo versus the El Cheapo Comcast Motorola DVR, the latest word is this: TiVo says that they have finally worked out a deal with Comcast to let Comcast DVR customers install the TiVo OS onto their set-top boxes.

The only news that would have been better was that they were rolling it out to my town tomorrow, but it will be available in test markets this spring, and across the rest of the country later in 2007.

Until I can afford that Hannibal 1 baby, I’ll just have to put up with the wait.

P.S. Does this smell like TiVo’s exit strategy to anyone else besides me?

Comments:
Based on what you’ve said before about TiVo, my expectations are very high. The stupid Motorola DVR is horrible so it won’t take much to better it.
Posted by Karan [URL] on 01/09/07

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