Tag Verizon

Download This

Most of the tech blogs I read had at least a mention of this a couple of days ago, but I’ll share the link from Ars Technica, which offers a pretty substantial story: the FCC has released its first-ever survey of actual download speeds from cable ISPs, and this graph caught everybody’s attention because it shows the difference between what the cable companies SAY they give customers for download speeds, and what they actually GET.

As you can see, during the peak hours of Internet usage, 8:00-10:00 p.m., ain’t nobody getting their advertised download speed…except us Verizon FiOS customers, who actually get even better speeds than promised. Things especially suck if you are a Cablevision customer who wants to use the Internet at any time of day other than between 2:00 and 8:00 a.m.

The full FCC report is available in PDF form here

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Don’t Hold Your Breath

Just some follow-on to a post I had the other day linking to some data about broadband speeds around the world and the pathetic excuse that passes for broadband in the U.S.

Here’s a post at DSL Reports that quotes Verizon V.P. for FiOS TV Content Strategy Terry Denson as saying the “real reason” service providers in the U.S. aren’t offering 100Mbps download speed is because “nobody wants it except geeks” (my paraphrase).

Riiiiiiight, and 64K of memory is more than anybody will ever need, and the world market for computers stands at about five. Famous last words, pal. I suspect that all you would need to do is show people what they can do with a 100Mbps pipe in Japan and South Korea, and they would be beating down your doors for it. Instead, these rapacious bastards are going to dole out bandwidth with an eye-dropper, wringing out every last possible dollar they can get for each speed increase.

Meanwhile, DSL Reports also tells us that “Internet 2″, the research-institutions-only internet that has been around since 1996 (when the rest of us started clogging up the first internet with cat pictures and porn), has been bumped up to 100Gbps capacity.

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115 Calls And It STILL Doesn’t Work

Verizon has been plugging the living daylights out of their FiOS broadband service for a couple of years now. Fiber to the house means that, in theory at least, your pipe to the Internet is capable of the sort of speeds that broadband customers in other countries (in particular, South Korea) take for granted but are still only dreamt about in this country. Problem is, they started promoting the service long before the physical plant was built out, and now, even when they can offer service in some communities, it’s not always available everywhere. For example, we recently got a letter from Verizon telling us that we could sign up for FiOS “right now!!”, but because our street has underground utilities we won’t actually be able to GET the service until 2010, and then on a neighborhood-by-neighborhood basis.

The Consumerist had a post a couple of days ago about a guy who DID get FiOS installed eight months ago and has never had it work correctly, despite having placed 115 service calls with Verizon. But here’s the scariest part: according to PC World magazine, Verizon’s FiOS customer service is ranked THE BEST out of all the major ISPs.

Maybe waiting until 2010 isn’t so bad after all.

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When The Going Gets Tough

I’ve been following the developments in the Verizon vs. Vonage patent infringement lawsuit with a great deal of interest. We’ve been Vonage customers for almost exactly two years, and, even though there are Vonage-bashers everywhere you turn, we have had very good luck with them. Consequently, I have been unhappy with each new development in the case, since they all seem to point to the inescapable end of Vonage. Most recently I read that Sprint might be interested in buying out Vonage as part of a deal that would resolve a different patent infringement dispute between those two companies, but it’s unclear if Sprint would actually offer the same service or just use the deal to squash Vonage.

With none of the news being terribly positive, I’ve been mulling over the need to change phone service providers as a pre-emptive action, lest we find ourselves with no local phone service one morning. One thing has been absolutely certain in my mind from the outset: there’s no way in hell that I would ever go back to being a Verizon landline customer. How anyone can let themselves be ass-raped month after month for the outrageous amount of money Verizon extorts for basic telephone service is beyond me. We were paying an average of $75/month to Verizon before including long-distance or any other services. After going with the unlimited calling package from Vonage for six months, I downgraded our service to the 500-minute package and only paid $14.99/month AND got all the services Verizon charges you extra for.

There are many other VoIP providers now, though none as well-established as Vonage. I’ve been sort of half-heartedly perusing the different “rate VOiP provider” websites like this one and this one, but some of these sites are bought and paid for by the VoIP providers themselves and aren’t necessarily as objective as they could be. And some of the providers themselves remind me waaaay too much of the shifty businesses that flooded the market when AT&T was broken up all those years ago. Amusingly enough, even Verizon now offers a VoIP service that undercuts its own landline business.

I’ve been nowhere near making a decision, but then out of the blue on Saturday morning a Comcast telemarketer called pitching their recent promotional bundle to add VoIP to your broadband package for $18/month for a year. Comcast isn’t exactly my favorite service provider either, I have to say, but given that they’re less likely to wink out of existence than Vonage or any of the other minor providers in the next twelve months, and given that the promo price is close enough to Vonage’s pricing, I bet.

At the end of the promotion, the price jumps from $18/month to $39/month, so you can bet that next May I’ll be looking for another provider, but now I have that time to watch the shakeout from the Verizon vs. Vonage case and see if anyone really comes out on top.

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