Tag Vonage

Linkapalooza – Tech

Via Slashdot, this tech website got a sneak peek at the proposed connectors and cable for the upcoming USB 3.0 spec. The spec was first previewed back in January, and won’t be finalized until later this year, but Intel released what they’ve already come up with so far, which is about 90% of the final spec. As I posted before (see that second link above) USB 3.0 will be ten times faster than the current USB 2.0, in part because it will allow two-way data transfer. That’s a big improvement over the earlier versions. The linked article gives this example: a 27-gig file will transfer from your hard drive to your USB 3.0-compatible device in 1 minute and 10 seconds. Moving the same-sized file over USB 2.0 takes at least 15 minutes. Ain’t nobody going to complain about that. Plus, USB 3.0 will be downwardly compatible with USB 2.0, so your present-day devices won’t be doomed to the scrap heap any earlier than they would be otherwise. But, as I cautioned a few months ago, it will be at least 2010 before you see this in any shipping hardware of any kind.

Haven’t heard much about Vonage lately, which, if you’re Vonage, is a good thing. This recent post at DSL Reports says that Vonage had finally managed to stem the hemorrage of users that had been going on even before the patent lawsuits but had gotten to a critical level when it looked like Vonage was going to have to close its doors. Prior to the lawsuits, Vonage’s astronomical churn rate was almost 100% due to customer service issues, so that speaks well for their ability to fix their own internal problems. We actually switched from Vonage to Comcast when things looked bleakest for Vonage, but the actual phone service from Comcast was terrible, and you KNOW how bad Comcast’s customer support is, so after three months or so we went back to Vonage. Quite honestly, we have never had any significant problems with Vonage technically or support-wise, but I guess we’re in the minority…or we were.

The XM-Sirius merger finally went through several weeks ago, and earlier this month CEO Mel Karmazin promised that new hardware that would be cross-compatible with both services would be available in the first quarter of 2009. So much for getting that new satellite radio for your car for Christmas, I guess, but that’s ahead of the 12-month deadline set by the FCC, so good for them.

Garmin’s highly-anticipated (well, by me, anyway) Nuviphone has been pushed back to sometime in the first half of 2009 due to difficulties meeting the requirements of some of the carriers. Lately, I am so enamored of my iPod Touch that the temptation to buy a 3G iPhone has been getting pretty strong, but my blog buddy Jack and others are finding that the new iPhone isn’t quite “twice as fast for half the price”, so I will continue to bide my time to see if the Nuviphone pans out.

And this isn’t really a tech link, but it’s related: TechDirt.com points to this British IT news website’s report that 30% of Internet users admit to buying products via links in spam e-mail. The report cites a study by web security vendor Marshal, showing a marked increase from earlier studies by analysts like Forrester Research; in 2004, Forrester calculated that 20% of Internet users bought items via spam. Considering that in the traditional mail-order business, a response rate of 4% was considered huge, the success of spam is simply unheard of. That’s a lot of enlarged penises and Paris Hilton videos, kiddies.

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When The Going Gets Tough

I’ve been following the developments in the Verizon vs. Vonage patent infringement lawsuit with a great deal of interest. We’ve been Vonage customers for almost exactly two years, and, even though there are Vonage-bashers everywhere you turn, we have had very good luck with them. Consequently, I have been unhappy with each new development in the case, since they all seem to point to the inescapable end of Vonage. Most recently I read that Sprint might be interested in buying out Vonage as part of a deal that would resolve a different patent infringement dispute between those two companies, but it’s unclear if Sprint would actually offer the same service or just use the deal to squash Vonage.

With none of the news being terribly positive, I’ve been mulling over the need to change phone service providers as a pre-emptive action, lest we find ourselves with no local phone service one morning. One thing has been absolutely certain in my mind from the outset: there’s no way in hell that I would ever go back to being a Verizon landline customer. How anyone can let themselves be ass-raped month after month for the outrageous amount of money Verizon extorts for basic telephone service is beyond me. We were paying an average of $75/month to Verizon before including long-distance or any other services. After going with the unlimited calling package from Vonage for six months, I downgraded our service to the 500-minute package and only paid $14.99/month AND got all the services Verizon charges you extra for.

There are many other VoIP providers now, though none as well-established as Vonage. I’ve been sort of half-heartedly perusing the different “rate VOiP provider” websites like this one and this one, but some of these sites are bought and paid for by the VoIP providers themselves and aren’t necessarily as objective as they could be. And some of the providers themselves remind me waaaay too much of the shifty businesses that flooded the market when AT&T was broken up all those years ago. Amusingly enough, even Verizon now offers a VoIP service that undercuts its own landline business.

I’ve been nowhere near making a decision, but then out of the blue on Saturday morning a Comcast telemarketer called pitching their recent promotional bundle to add VoIP to your broadband package for $18/month for a year. Comcast isn’t exactly my favorite service provider either, I have to say, but given that they’re less likely to wink out of existence than Vonage or any of the other minor providers in the next twelve months, and given that the promo price is close enough to Vonage’s pricing, I bet.

At the end of the promotion, the price jumps from $18/month to $39/month, so you can bet that next May I’ll be looking for another provider, but now I have that time to watch the shakeout from the Verizon vs. Vonage case and see if anyone really comes out on top.

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